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Ordering FAQ

Can I Return Unwanted Items?
All unpersonalised items can be returned unused within 31 days of receipt. Personalised items are non-returnable. To return an item, fill out the returns from provided, enclose in the package and deliver to:

Stalwart Crafts
53 Tower Bridge Road, London
SE1 3LW
United Kingdom

Is Everything In Stock?
Yes! Our UK and NL warehouses are always well stocked to deliver fast.

How Can I Get In Touch With Stalwart Crafts?
You can contact Stalwart Crafts via phone, mail or our contact form. Please click on the “Contact Us” button below to reveil all contact information.

 

Where And When Can You Deliver My Order?
We are pleased to offer a worldwide delivery service and use some the most highly respected couriers in the industry. Delivery times vary dependant on the service selected. However, we always try to offer an expedited service if required.

How Much Does Delivery Cost?
We have managed to negotiate some extremely competitive rates with our couriers due to the volume of items we dispatch. The delivery cost is dependent on speed and type of the service selected. To obtain a shipping quote, simply select your destination country and postcode once you have added an item to the shopping basket.

My Product Is Damaged, How Can You Help Me?
Firstly, we are sorry to hear you have had an issue with your product. Simply call us on +44 (0) 77 6050 2213, we will do our utmost best to offer you the most appropriate advice and ultimately a solution to your problem. Alternatively, visit our contact us page to raise a query.

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